Total Success

A different type of training

 

For more information:

 email us: tsuccess@dircon.co.uk

call us on (+44) 020 8269 1177 or fax us on (+44) 020 8305 0555

 

Thank you for visiting Total Success Training

 

Special offer for this month only - all open courses - £295 per person + VAT - click HERE for the dates and details

 

We have a brand new website at www.totalsuccess.co.uk which contains all of our course information

 

plus

 

Special offers

A chance to win a Free Training Course

Free training resources including our new Bite-size training packs

Be included in our free draw for tickets to Chelsea Flower Show and Royal Opera House

NOVEMBER '07 NEWSLETTER: Time Management and Technology

Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible. We do this by supplying a time management training course that is full of tools and tips for improving time management, time planning, delegation, organisation and management strategies as well as handling and using time effectively. Our time management course will cover subjects such as goal setting, improving organisation skills and managing time successfully.

Time Management using Microsoft Outlook 2003 and Microsoft Outlook 2007 is another of our training seminars that allows delegates to be able to use all aspects of Outlook such as; managing emails, using the calendar, delegation using Tasks and is packed with tips and techniques for mastering Outlook.

This month’s newsletter looks at Time management and focuses on Work-Life Balance. Much has been written about this in the media but we report on surveys that seem to show that we are spending more time at work ‘by taking work home with us’. On our Time Management courses we always advise delegates to be very vigilant about protecting precious ‘me’ time and in this issue we will be giving some practical tips on how to deal with the way technology is threatening our leisure and family time.

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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS

EXECUTIVE COACHING One-to-one leadership and management coaching

Appraisal skills (one day) - updated to include new legislation

Assertiveness Skills (one day)

Assertiveness and managing conflict (one day)

Coaching for managers (one day)

Customer Service and Customer Care (one day)

Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation

Dealing with difficult people (one day)

Interviewing skills (one day) - updated to cover current legislation

Introduction to selling (one day)

Leadership and team building (one day)

Letter and report writing (one day) - updates include writing e-mails

Negotiation skills (one day)

Presentation skills (two days)

PowerPoint Presentation skills (one day)

Advanced Presentation skills (one day)

Project planning for non-project managers (one day)

Stress Management (one day)

Telesales and Telemarketing (one day)

Telephone skills and customer care (one day)

Time Management (one day) 

Time management working with Microsoft Outlook (one day)

Time management working with Microsoft Outlook 2007 (one day) 

Management Training / New Manager (two days)

Training the trainer (one day)


We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles

Presentation tips

Overcoming presentation fear

How to structure a presentation

Interviewing Skills

Good work through praise

Time management tips

Time management skills

Managing your e-mail

Time management and working from home

Assertiveness Self Assertion Analysis

Self Assertion Analysis

Becoming More Assertive

Dealing with difficult people

Customer Service on the telephone

Telephone skills and Customer Care

Managing your stress

Organisational stress management

Practical appraisal skills

Planning an appraisal and setting objectives

Giving feedback in an appraisal

The power of attitude in selling

Opening the call effectively

PowerPoint presentation tips and techniques

Using visual aids in PowerPoint presentations

How to use transitions in PowerPoint presentations

AN ACUTE CASE OF 'ABSENTEEISM'

Three out of four bosses make themselves available to their job at all hours of the day, and their personal relationships suffer as a result of their workaholic tendencies, according to a survey about managers' working hours.

UK law firm Peninsula, the company behind the survey, is warning that failure to unwind, relax and the inability to have a release from work has a dire effect on employers' work performance and motivation.

The survey of 1,800 employers found that 79 percent -- almost four out of five -- worked more than 60 hours a week -- an average of 12 hours a day in a five-day working week.

Just six percent, meanwhile, worked between 40 and 50 hours a week, while 15 percent worked between 50 and 60 hours.

The survey also found that 87 percent made themselves available for work-related issues by leaving their cell phones switched on once they had left the office, and 82 percent found it impossible to turn their minds off work after hours.

The effect of working such long hours had detrimental effects on their personal relationships and sleeping patterns, managers said.

Three out of four -- or 76 percent -- said their commitment to their job had a negative effect on relationships and their social life, while the same number said they survived on between two and four hours of quality sleep a day.

 

HEWLETT PACKARD SURVEY
Hewlett Packard commissioned a survey of 1,100 UK office workers, revealing that the relentless interruptions of phone calls, emails, and text messages they experienced at work cut productivity and left them feeling wiped out.  Among other things, the study revealed the following:

  • Nearly two out three people check their e-mail messages when they’re out of the office and when on vacation
  • Half of all workers respond to an e-mail within 60 minutes of receiving it
  • One out of five workers will separate from a business or social engagement to respond to a message.

BRITISH CLINICAL TRIALS
Dr. Glenn Wilson, a psychiatrist at King’s College London University, conducted 80 clinical trials, wherein he monitored workers’ IQs throughout the day. Wilson saw a 10-point drop in the IQs of trial participants who were distracted with message juggling—that’s the same as losing a whole night's sleep and more than double the 4-point fall seen after smoking marijuana.

Hewlett Packard’s David Smith said "the research suggests that we are in danger of being caught up in a 24-hour 'always on' society.”

Being constantly 'on' is also the enemy of creative thinking and innovation. Talking on the phone, answering countless emails or rushing to the next meeting does not allow you to think things through or answer the most important question-what's my real priority!

Put simply, overwork is just plain bad for business and bad for your health and happiness. Without enough time to rest, think, recharge and enjoy a balanced life, people become anxious, error prone and ill. So what to do?

  1. ask yourself if you pass the gravestone test. Will your gravestone read- 'answered every email received' or something more in keeping with your values? I bet no one would like the epitaph ‘was always available at the weekend when needed’

  2. ask yourself 'who is going to get my life in balance?'. If it's the person reading this then answer the next question.

  3. 'what am I going to do differently today?' Am I going to turn my phone off when I leave the office, shall I go for a walk after dinner or call a friend. Maybe I'll just sit around and read a book.

So, if your inner workaholic is winning the race - it's time to make a change. If your technology is in charge of you - it's time to make a change. If you want to be happier ,healthier, more productive and more creative - it's time to make a change.

 

ARE YOU AN E-MAIL-AHOLIC?

The average office worker is now receiving more than 36 e-mails a day. Misused and overused, e-mail has been identified as a leading Productivity Stealer. Many say that it now adds more than two hours every day to an already crowded schedule and, in a recent survey, only 12% of people thought e-mail increased productivity. E-mail is also used inappropriately to avoid confrontational or contentious issues at work.

One study also concluded that 45% of e-mails received at the office have no relevance to actual work. Here are three tips to make this e-mail relevant to you!

  • If you are labouring hard to compose an e-mail, it usually suggests that a better method communication is necessary (i.e. a telephone call or face-to-face meeting)
  • If your e-mail message is contentious, sleep on it or get a dispassionate colleague to read it first.
  • Create e-mail rules that balance your need for technology with face to face contact. Develop e-mail guidelines for your team or department.

 

Back to TOP

OUR PREVIOUS CLIENTS INCLUDE:

 

Thames Valley Police

National Air Traffic Control

Tesco

Luton Borough Council

Legal Services Commission

Remploy

Physiological Society

British Retail Consortium

University of East London

Amnesty International

Hyde Housing

Carbon Trust

Glaxo Smith Kline

Game Conservancy Trust

Serco

Docklands Light Railway

Suffolk County Council

Thale Translink

Tennyson Group

Goldman Sachs

Merseyside Police

Mencap

Renaissance Hotels

Berners Hotel

South East Essex College

Johnson and Johnson

Ernst and Young

Toshiba

London Borough of Greenwich

Direct Line Insurance

Rank Leisure

Epilepsy Society

Lloyds of London

Bank of America

Level 3 Communications

Abbey Life

Thistle Hotels

Tetrapak

Informa Group

Marcus Evans

Legal and General

Nationwide Building Society

Eurostar

HJ Heinnz

Halifax

Barclays Global Investors

BAE Systems

Holmes Place Health Clubs

Action Energy and the Carbon Trust

British Airways

STA Travel

Ernst and Young

London Borough of Greenwich

The Royal Society

Cancer Research

The Film Council

Pfizer

Diageo

London Chamber of Commerce

Metro Newspaper

Universal Pictures

Nestle

London Borough of Lambeth

British Gas

Age Concern

ICI

St John's Ambulance

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TOTAL SUCCESS PAGES:

Site Navigation aid - Links to all our web pages are listed below

 

- Training Pages -

Assertiveness Skills - Assertiveness and managing conflict - Time Management - Management Training / New Manager - Sales Course / Introduction to Selling - Telesales and Telemarketing - Presentation skills - PowerPoint Presentation Skills - Appraisal skills - Interviewing Skills - Stress Management - Leadership and team building - Coaching for managers - Letter and report writing - Dealing with difficult people - Customer Service and Customer Care -Correcting poor performance and disciplinary procedures - Negotiation skills - Training the trainer - Telephone skills and customer care

- Newsletter Pages -

Presentation tips - Overcoming presentation fear - How to structure a presentation - How to master body language plus a useful presentation checklist - Asking questions in interviews - Structuring a recruitment interview - Good work through praise - Time management tips - Time management skills - Managing your e-mail - Time management and working from home - Time management links - Assertiveness Self Assertion Analysis - Assertiveness links - Self Assertion Analysis - Becoming More Assertive - Constructive criticism and disciplinary procedures - Dealing with difficult people - Dealing with difficult customers on the telephone - Customer Service on the telephone - Telephone skills and Customer Care - Managing your stress - Organisational stress management - Practical appraisal skills - Planning an appraisal and setting objectives - Giving feedback in an appraisal - The power of attitude in selling - Opening the telephone call effectively - PowerPoint presentation tips and techniques - Using visual aids in PowerPoint presentations - How to use transitions in PowerPoint presentations - Negotiating with difficult people - Planning a successful negotiation - Managing meetings - Train the trainer training - Presentation planning form - Handling conflict in appraisals - Project management - Neuro-Linguistic Programming - Management skills - Leadership Skills - Stress Management and Control - Customer Service and Customer Care - Management checklists for Training courses - Planning form for Public Speaking Presentation - Managing your e-mails - Stages of Competence in Training - Time Management and Technology - Training Stories and Anecdotes -

- NEW Newsletter Pages -

Stress Quiz: How Stressed are you? - Recognising and Combating stress - Managing Stress - Relaxation techniques for managing stress - Relaxation using simple and personal mantras - Stress and the Credit crunch - Using Humour in Presentations - Attention gaining tips for Public Speakers - How to make the best of closing your presentation - Making Powerful Presentations - Using Visual Aids in Presenting - The importance of FlipCharts in Presentations - Improving your presenting style - Vocal and Diet tips for presenters - Rate you Presentation effectiveness - Dealing with Difficult Audiences - Overcoming Presentation Anxiety - More Presentation Anxiety tips - Dealing with Difficult people at work - Tips for Dealing with difficult people - Dealing with Difficult People-the arrogant person - Dealing with Difficult People-the aggressive person - Customer Service during Christmas - Time and Stress Management - Successful Telesales - What type of leader are you? - Vocal Elements of Communication in Leadership - Managing Pressure - Handling Very Difficult Customers - Opening Negotiations Effectively - Tips and Techniques for Sales Presentations - Rules of Assertiveness - Product Demonstration Skills - Personality and Stress - Handling Objections - Methods of Overcoming Resistance - Effective Communication in Negotiations - Your Response to Stress - Dealing with conflict and aggression - Co-Presenting Tips and Techniques - Controlling the Call - Contact Strategy - Becoming Assertive in Negotiations - Situation Leadership for Coaches - What is your managerial style? - Giving Praise - How great can you delegate 1 - How great can you delegate 2 - Management superstars - Delivering effective course content - Dealing with complaints - Practical guide to punctuation - The sequence of a report - Top tips for writing effective emails - Aims and Objectives for the New Manager - Question Techniques in Group Training - Its not What you say, but How you say it! - How to overcome and channel fear - Why is project management important - Project definition and proposal - Estimating time accurately - 10 step guide for Project Planning - Project Progress Meetings - Assess your problem employee - Disciplinary Procedures Guide - Disciplinary Rules