One-day open training courses and workshops in London UK  - In-house interactive training and Free Newsletters - Continuous Professional Development - CPD accredited courses

Total Success

A different type of training

 

For more information:

 email us: tsuccess@dircon.co.uk

call us on (+44) 020 8269 1177 or fax us on (+44) 020 8305 0555

 

Join us on    Follow us on Twitter

 

We guarantee to run all of our open courses. Book with confidence here: BOOKING A COURSE

We are making some exciting developments at Total Success. If you would like further information please contact us.

 

Thank you for visiting Total Success Training

 

Special offers for this month only:

1. All open courses - £295 per person + VAT

2. Book one course at full price and get one at half price

 - click HERE for the dates and details

3. All courses can be booked online - click HERE for full details

 

Click HERE for a full list of all our C.P.D. certified and accredited courses (inc Time Management, Mediation skills, Train the Trainer etc)

 

We have a brand new website at www.totalsuccess.co.uk which contains all of our course information.

 

Book now to be included in our free draw for tickets to West End Theatre, Chelsea Flower Show and Royal Opera House

 

Book your own dates for our courses!

Looking for a course but can’t find the date you need? Well, look no further. If you have two or more people who wish to attend the same course but you can’t find anyone who is running a course on that day – we will try to run it for you on the day you require at our normal open course rates. Contact us for further details.

"Enthusiastic, Highly knowledgeable trainer... Able to articulate ideas into practical scenarios"

Rob Gilbert, Office Canopy Group, New Manager Course, February 2011
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**ONLINE

TRAINING**

 OUR UNIQUE SERVICES EXECUTIVE COACHING FAQs CONTACT US

CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS

Executive Coaching - Our bespoke 1-2-1-training programme

Appraisal skills (one day) - updated to include new legislation

Appraisal skills training - Handling the difficult appraisal (one day)

Assertiveness Skills (one day)

Assertiveness and managing conflict (one day)

Coaching for managers (one day)

Customer Service and Customer Care (one day)

Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation inc The Equality Act 2010

Dealing with difficult people (one day)

Interviewing skills (one day) - updated to cover current legislation inc The Equality Act 2010

Introduction to selling (one day)

Leadership and team building (one day)

Letter and report writing (one day) - updates include writing e-mails

Management training - Managing Difficult Employees - Handling problem people (one day)

Mediation Skills (one day)

Negotiation skills (one day)

Presentation skills (one day)

Presentation skills (two days)

PowerPoint Presentation skills (one day)

Advanced Presentation skills (one day)

Project planning for non-project managers (one day)

Stress Management (one day)

Stress and Time Management (one day)

Telesales and Telemarketing (one day)

Telephone skills and customer care (one day)

Time Management (one day) 

Time management working with Microsoft Outlook (one day)

Time management working with Microsoft Outlook 2010 (one day) 

Management Training / New Manager (two days)

Training the trainer (one day) - CPD Accredited

We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles

Presentation tips

Overcoming presentation fear

How to structure a presentation

Interviewing Skills

Good work through praise

Time management tips

Time management skills

Managing your e-mail

Time management and working from home

Assertiveness Self Assertion Analysis

Self Assertion Analysis

Becoming More Assertive

Dealing with difficult people

Customer Service on the telephone

Telephone skills and Customer Care

Managing your stress

Organisational stress management

Practical appraisal skills

Planning an appraisal and setting objectives

Giving feedback in an appraisal

The power of attitude in selling

Opening the call effectively

PowerPoint presentation tips and techniques

Using visual aids in PowerPoint presentations

How to use transitions in PowerPoint presentations

 

Total Success Training was established in 1995 and have achieved considerable success by working closely with our clients. We understand the needs and aspirations of our clients and provide practical solutions to satisfy their long-term objectives.

We think an effective learning environment should be challenging, thought provoking, enabling and above all fun. Our home page contains information about our courses with links to course agendas. You can also subscribe to our free training newsletter which will offer you invaluable tips and techniques to make your life more positive and more productive. Download our full course brochure (pdf file) by clicking on the link above.

See below for information on our current special offers - you can download a course booking form  HERE  or follow this link for further information and terms and conditions.

A Different type of training
 some client feedback:

"Relaxed yet thorough.  Warren was fun, friendly and enthusiastic and delivered an intense program.  It felt like a lot of information, but excellently presented and all pieced together  very satisfactorily"

Sebastian Croft, Touchstone, Telephone Selling, November 2012

 

"Specific, detailed, very considerate, discerning and very much to the point"

Daniel Christian, QX Ltd, Advanced Presentation Skills November 2012

 

“Highly valuable”

Martin Scooby - McArdles Construction  - Train the Trainer - February 2013

 

“Able to focus on what my objectives were. We managed to cover all I needed in the detail required”

Rachel Roberts - Serco - Time Management February 2012

 

“What I liked most about the course was the depth of material covered”

Jaqui Baines - Royal Town Planning Institute - Dealing With Difficult People - February 2013

 

“It was lively, informative and relaxed, at the same time as being constructive. The skills I have learnt today are highly effective and I know I can move forward with a good formula to use over and over again.”

Carole Ivey - Train the Trainer - February 2013

 

"The presenter was excellent and very supportive."

Simon, Rothschild, Time Management open-course

 

"The role play was realistic to my working environment. It helped me to understand the needs and feelings of the customers more and how to deal with problems better. Good for improving my confidence"

Anna Buckley, Telephone Skills and Customer Care open-course

 

"Getting involved… constantly referred to your job types as an individual not just a group lecture"

Laura Plumbly, Time Management open-course

 

"No silly jargon that I didn't understand. Given me confidence to use the skills learnt today, tomorrow morning"

Sarah Turtle, Time Management open-course

 

"It was informative and insightful, fun and a great opportunity to gain some extra skills"

Ian Alderton, Coaching for Managers In-house

 

"This will be of immediate value and I plane to cascade some of the key messages to colleagues"

Jim Cullen, Advanced Presentation open-course

 

"Very relevant with good examples"

Stuart Ferguson, Time Management open-course

 

For further information email us at: info@totalsuccess.co.uk / tsuccess@dircon.co.uk, or fill out our web enquiry form on our contact us page.

 

LOYALTY CUSTOMER DISCOUNTS

If you  have attended a Total Success course previously and would like to benefit from the following discount(s) – please tick as applicable:

  •  20% DISCOUNT ON ANY OPEN-COURSE IF BOOKED WITHIN 8 WEEKS OF ATTENDANCE ON ONE OF OUR TRAINING COURSES (full price £345+VAT p/p p/d)*

  • 5% DISCOUNT ON IN-HOUSE TRAINING IF BOOKED WITHIN 8 WEEKS OF ATTENDANCE ON ONE OF OUR TRAINING COURSES (full price £895+VAT p/d)*

  • 50% DISCOUNT IF YOU WOULD LIKE TO RE-ATTEND THE SAME COURSE AS A REFRESHER WITHIN 12 MONTHS (full price £345+VAT p/p p/d)**

  • 50% DISCOUNT ON ANY OPEN-COURSE IF I CAN RECOMMEND A DELEGATE FOR COURSE I HAVE JUST ATTENDED (full price £345+VAT p/p p/d)***

CUSTOMER DISCOUNTS AVAILABLE TO ALL

10% DISCOUNT ON FULL PRICE ON MULTIPLE OPEN-COURSE BOOKINGS, IF BOOKING 2 OR MORE DELEGATES ON ANY ONE COURSE (full price £345+VAT p/p p/d). Please quote ‘MULTIPLE’ On Your Booking Form ****

 

Back to TOP

OUR PREVIOUS CLIENTS INCLUDE:

 

Rothschild

Thames Valley Police

National Air Traffic Control

Tesco

Luton Borough Council

Legal Services Commission

Remploy

Physiological Society

British Retail Consortium

University of East London

Amnesty International

Hyde Housing

Carbon Trust

Glaxo Smith Kline

Game Conservancy Trust

Serco

Docklands Light Railway

Suffolk County Council

Thale Translink

Tennyson Group

Goldman Sachs

Merseyside Police

Mencap

Renaissance Hotels

Berners Hotel

South East Essex College

Johnson and Johnson

Ernst and Young

Toshiba

London Borough of Greenwich

Direct Line Insurance

Rank Leisure

Epilepsy Society

Lloyds of London

Bank of America

Level 3 Communications

Abbey Life

Thistle Hotels

Tetrapak

Informa Group

Marcus Evans

Legal and General

Nationwide Building Society

Eurostar

HJ Heinnz

Halifax

Barclays Global Investors

BAE Systems

Holmes Place Health Clubs

Action Energy and the Carbon Trust

British Airways

STA Travel

Ernst and Young

London Borough of Greenwich

The Royal Society

Cancer Research

The Film Council

Pfizer

Diageo

London Chamber of Commerce

Metro Newspaper

Universal Pictures

Nestle

London Borough of Lambeth

British Gas

Age Concern

ICI

St John's Ambulance
HOME PAGE BOOKING A COURSE
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-BUY ONLINE- 		CLIENT TESTIMONIALS FREE TRAINING NEWSLETTER FAQs OUR UNIQUE SERVICES CONTACT US

 

TOTAL SUCCESS PAGES:

Site Navigation aid - Links to all our web pages are listed below

 

- Training Pages -

Assertiveness Skills - Assertiveness and managing conflict - Time Management - Management Training / New Manager - Sales Course / Introduction to Selling - Telesales and Telemarketing - Presentation skills - PowerPoint Presentation Skills - Appraisal skills - Interviewing Skills - Stress Management - Leadership and team building - Coaching for managers - Letter and report writing - Dealing with difficult people - Customer Service and Customer Care -Correcting poor performance and disciplinary procedures - Negotiation skills - Training the trainer - Telephone skills and customer care

- Newsletter Pages -

Presentation tips - Overcoming presentation fear - How to structure a presentation - How to master body language plus a useful presentation checklist - Asking questions in interviews - Structuring a recruitment interview - Good work through praise - Time management tips - Time management skills - Managing your e-mail - Time management and working from home - Time management links - Assertiveness Self Assertion Analysis - Assertiveness links - Self Assertion Analysis - Becoming More Assertive - Constructive criticism and disciplinary procedures - Dealing with difficult people - Dealing with difficult customers on the telephone - Customer Service on the telephone - Telephone skills and Customer Care - Managing your stress - Organisational stress management - Practical appraisal skills - Planning an appraisal and setting objectives - Giving feedback in an appraisal - The power of attitude in selling - Opening the telephone call effectively - PowerPoint presentation tips and techniques - Using visual aids in PowerPoint presentations - How to use transitions in PowerPoint presentations - Negotiating with difficult people - Planning a successful negotiation - Managing meetings - Train the trainer training - Presentation planning form - Handling conflict in appraisals - Project management - Neuro-Linguistic Programming - Management skills - Leadership Skills - Stress Management and Control - Customer Service and Customer Care - Management checklists for Training courses - Planning form for Public Speaking Presentation - Managing your e-mails - Stages of Competence in Training - Time Management and Technology - Training Stories and Anecdotes -

- NEW Newsletter Pages -

Stress Quiz: How Stressed are you? - Recognising and Combating stress - Managing Stress - Relaxation techniques for managing stress - Relaxation using simple and personal mantras - Stress and the Credit crunch - Using Humour in Presentations - Attention gaining tips for Public Speakers - How to make the best of closing your presentation - Making Powerful Presentations - Using Visual Aids in Presenting - The importance of FlipCharts in Presentations - Improving your presenting style - Vocal and Diet tips for presenters - Rate you Presentation effectiveness - Dealing with Difficult Audiences - Overcoming Presentation Anxiety - More Presentation Anxiety tips - Dealing with Difficult people at work - Tips for Dealing with difficult people - Dealing with Difficult People-the arrogant person - Dealing with Difficult People-the aggressive person - Customer Service during Christmas - Time and Stress Management - Successful Telesales - What type of leader are you? - Vocal Elements of Communication in Leadership - Managing Pressure - Handling Very Difficult Customers - Opening Negotiations Effectively - Tips and Techniques for Sales Presentations - Rules of Assertiveness - Product Demonstration Skills - Personality and Stress - Handling Objections - Methods of Overcoming Resistance - Effective Communication in Negotiations - Your Response to Stress - Dealing with conflict and aggression - Co-Presenting Tips and Techniques - Controlling the Call - Contact Strategy - Becoming Assertive in Negotiations - Situation Leadership for Coaches - What is your managerial style? - Giving Praise - How great can you delegate 1 - How great can you delegate 2 - Management superstars - Delivering effective course content - Dealing with complaints - Practical guide to punctuation - The sequence of a report - Top tips for writing effective emails - Aims and Objectives for the New Manager - Question Techniques in Group Training - Its not What you say, but How you say it! - How to overcome and channel fear - Why is project management important - Project definition and proposal - Estimating time accurately - 10 step guide for Project Planning - Project Progress Meetings - Assess your problem employee - Disciplinary Procedures Guide - Disciplinary Rules - The equality act 2010