Total Success

Total Success A different type of training For more information: email us: tsuccess@dircon.co.uk call us on (+44) 020 8269 1177 or fax us on (+44) 020 8305 0555 Join us on facebook Follow us on twitter We guarantee to run all of our open course dates. Book with confidence here: BOOKING A COURSE Total Success Training was established in 1995 and has achieved considerable success by working closely with its clients. We think an effective learning environment should be challenging, thought provoking, enabling and above all fun. We understand the needs and aspirations of our clients and provide practical solutions to satisfy their long-term objectives.
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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS Executive Coaching Appraisal skills (one day) - updated to include new legislation Assertiveness Skills (one day) Assertiveness and managing conflict (one day) Coaching for managers (one day) Customer Service and Customer Care (one day) Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation inc The Equality Act 2010 Dealing with difficult people (one day) Interviewing skills (one day) - updated to cover current legislation inc The Equality Act 2010 Introduction to selling (one day) Leadership and team building (one day) Letter and report writing (one day) - updates include writing e-mails Mediation Skills (one day) Negotiation skills (one day) Presentation skills (one day) Presentation skills (two days) PowerPoint Presentation skills (one day) Advanced Presentation skills (one day) Project planning for non-project managers (one day) Stress Management (one day) Telesales and Telemarketing (one day) Telephone skills and customer care (one day) Time Management (one day) Time management working with Microsoft Outlook (one day) Time management working with Microsoft Outlook 2007 (one day) Management Training / New Manager (two days) Training the trainer (one day) We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles Presentation tips Overcoming presentation fear How to structure a presentation Interviewing Skills Good work through praise Time management tips Time management skills Managing your e-mail Time management and working from home Assertiveness Self Assertion Analysis Self Assertion Analysis Becoming More Assertive Dealing with difficult people Customer Service on the telephone Telephone skills and Customer Care Managing your stress Organisational stress management Practical appraisal skills Planning an appraisal and setting objectives Giving feedback in an appraisal The power of attitude in selling Opening the call effectively PowerPoint presentation tips and techniques Using visual aids in PowerPoint presentations How to use transitions in PowerPoint presentations		TOTAL SUCCESS - BOOK YOUR COURSE ONLINE PLEASE FILL IN THE SECTIONS BELOW Please enter your details in the box below. Once you have clicked the 'Click here to book your course button you will be directed to our Paypal site where you can pay for your course securely on-line. You will receive confirmation of your booking within 24 hours. Please refer to our terms and conditions of booking. Name of course: Course date/s: Delegate name 1: Delegate name 2: Name of organisation: Adress of organisation: e-mail of delegate: Contact Telephone number of delegate: Name of person booking the course (if different from above): Telephone number: E-mail: Billing address (if different from above): To book your course click below. You will then be redirected to Paypal where you will be able to complete payment securely on-line Terms and Conditions of Booking All fees must be paid in full prior to each course. A VAT invoice will be sent on receipt of booking form. All cheques are to be made payable to Total Success. For BACS payments contact the office for details. Overdue payments will automatically incur a £75 administration surcharge and will be applied every 7 days. All completed and returned booking forms are bound by the following Terms and Conditions without exception: Cancellations will only be accepted by written confirmation at least 15 working days prior to the start of each course. Failure to notify us within the given period will result in full course fees being charged. Delegates postponing must give at least 15 working days notice. If the reuired notice is not given, the delegate will be subject to a £150 ex VAT fee to cover costs. When a delegate postpones a course, they must be able to attend the next available training date, or supply a delegate to attend in their place. Failure to do so will result in the charging of full course fees. Sickness must be confirmed no later then 8.30am on the morning of the training. In the event of a change of course date, venue or cancellation by Total Success, delegates will be notified 7 days prior to the start of the course. In these circumstances delegates will be offered alternatives dates or a full refund. 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