Assertiveness Skills courses - UK: £295 per person - open course, Free Newsletter, Podcast, training materials

Assertiveness courses and conflict management workshops - one day course Total Success A different type of training For more information: email us: tsuccess@dircon.co.uk call us on (+44) 020 8269 1177 or fax us on (+44) 020 8305 0555 Join us on facebook Follow us on twitter We guarantee to run all of our open course dates. Book with confidence here: BOOKING A COURSE Thank you for visiting Total Success Training We run one-day Assertiveness training courses twice a month in the UK. Click on the link to view dates and prices of our courses. We also run in-house courses that can be specially developed to cover all aspects of work related assertiveness topics. Special offer for this month only - all open courses - £295 per person + VAT - click HERE for the dates and details We have a brand new website at www.totalsuccess.co.uk which contains full course information plus: Special offers A chance to win a Free Training Course Free training resources including our new Bite-size training packs Be included in our free draw for tickets to Chelsea Flower Show and Royal Opera House Top tips to becoming more Assertive? Assertion means standing up for what you want and stating your needs clearly and calmly. It means expressing your opposition and because that sometimes leads to confrontation it takes courage. Assertiveness is a learned behaviour and some find it harder than others because of their natural easy-going style, therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to put forward your point of view, solve the problem and get the best result. Assertion should not be synonymous with aggression because aggressive people adopt a ‘I win - you lose’ mentality to achieve their objectives. Click on any of the bullets below to see how our one-day Assertiveness Skills courses will provide delegates with valuable tips, techniques and insights including the following: ● managing difficult people ● assertive behaviour ● improving self confidence ● improving assertiveness ● dealing with aggressive people ● managing conflict ● being firm with members of staff ● dealing with bullying at work This course will allow delegates to develop the self-confidence so that their opinions will no longer go un-noticed in the workplace. Assertiveness training courses will provide delegates with effective tactics to build courage and challenge workplace bullies and handle harassment. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the training. Assertiveness does not come naturally to all because we have all learned passive behaviours to stave off confrontational situations. However these behaviours can be unlearned and assertive behaviour used to produce results that benefit both parties. Assertiveness training can help delegates to increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors. Assertiveness skills, Dealing With Difficult People, Stress Management and Time Management are some of the courses trained by Total Success Training in London and throughout the UK. We have over 18 years experience training people on strategies to improve productivity and enhance self development.
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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS EXECUTIVE COACHING One-to-one leadership and management coaching Appraisal skills (one day) - updated to include new legislation Assertiveness Skills (one day) Assertiveness and managing conflict (one day) Coaching for managers (one day) Customer Service and Customer Care (one day) Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation inc The Equality Act 2010 Dealing with difficult people (one day) Interviewing skills (one day) - updated to cover current legislation inc The Equality Act 2010 Introduction to selling (one day) Leadership and team building (one day) Letter and report writing (one day) - updates include writing e-mails Mediation Skills (one day) Negotiation skills (one day) Presentation skills (one day) Presentation skills (two days) PowerPoint Presentation skills (one day) Advanced Presentation skills (one day) Project planning for non-project managers (one day) Stress Management (one day) Telesales and Telemarketing (one day) Telephone skills and customer care (one day) Time Management (one day) Time management working with Microsoft Outlook (one day) Time management working with Microsoft Outlook 2007 (one day) Management Training / New Manager (two days) Training the trainer (one day) We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles Presentation tips Overcoming presentation fear How to structure a presentation Interviewing Skills Good work through praise Time management tips Time management skills Managing your e-mail Time management and working from home Assertiveness Self Assertion Analysis Self Assertion Analysis Becoming More Assertive Dealing with difficult people Customer Service on the telephone Telephone skills and Customer Care Managing your stress Organisational stress management Practical appraisal skills Planning an appraisal and setting objectives Giving feedback in an appraisal The power of attitude in selling Opening the call effectively PowerPoint presentation tips and techniques Using visual aids in PowerPoint presentations How to use transitions in PowerPoint presentations		Our top tips to becoming assertive Seek at all times to solve rather than just gain a personal win, by understanding what the other person has said, even if you don't agree with it. Challenge in a non-aggressive manner by asking for clarification and listen in order to understand. If you need to assert yourself, do so by talking about your concerns and reasons rather than by accusing others of error or "putting them down" by name calling and other means. Acknowledge your true feelings to yourself Be clear, direct and specific in what you say If necessary, keep repeating your message Adopt appropriate body language to back up your assertion Keep calm and stick to the point Respect the rights of the other person Ask yourself these questions How can I express my message more clearly? How can I be more specific about what I have to say? Am I likely to have to repeat my message? Will I feel comfortable doing this? Am I prepared to listen to the other party and at the same time stick to my message? What body language will I use to back up my message? Assertiveness links We believe the web is a fantastic place for marketing and promotion but we believe that there should be access to free information which is in abundance on many sites. Total Success have searched the web for free information on assertiveness and you can find these on our assertiveness links page. If you know of other sites which contain relevant information or to inform me that a particular site does no longer exist (many sites come and go at a fast rate on the web), please e-mail us. The criteria for inclusion is a site which has a lot of free information on assertiveness skills and not just companies promoting courses or products. We'll start off with one of our own: http://www.tsuccess.dircon.co.uk/assertivenesstraining.htm http://www.couns.uiuc.edu/Brochures/assertiv.htm http://ub-counseling.buffalo.edu/assertiveness.shtml#yes http://www.tufts.edu/hr/tips/assert.html http://www.utdallas.edu/student/slife/counseling/ http://mentalhelp.net/psyhelp/chap13/chap13e.htm http://www.coun.uvic.ca/personal/assert.html http://counselling.massey.ac.nz/articles/assertive.htm http://www.mapnp.org/library/prsn_wll/assrtvns.htm http://www.spicewoodgroup.com/html/assertiv.html http://growthcentral.com/ http://www.hypnos.info/cds/cd13.html http://www.amazon.com/exec/obidos/tg/detail/-/1572242094/102-8813347-4413717?v=glance http://www.assertiveness.com/ http://dolphin.upenn.edu/~leadersh/assert/assert_guide.html http://dolphin.upenn.edu/~leadersh/assert/assert_tentypes.html http://www.smartbiz.com/sbs/arts/swp48.htm http://mhnet.org/psyhelp/chap13/chap13e.htm http://www.queendom.com/assert.html http://www.psychtests.com/assert.html http://mentalhelp.net/psyhelp/chap14/chap14d.htm Back to TOP					OUR PREVIOUS CLIENTS INCLUDE: Rothschild Thames Valley Police National Air Traffic Control Tesco Luton Borough Council Legal Services Commission Remploy Physiological Society British Retail Consortium University of East London Amnesty International Hyde Housing Carbon Trust Glaxo Smith Kline Game Conservancy Trust Serco Docklands Light Railway Suffolk County Council Thale Translink Tennyson Group Goldman Sachs Merseyside Police Mencap Renaissance Hotels Berners Hotel South East Essex College Johnson and Johnson Ernst and Young Toshiba London Borough of Greenwich Direct Line Insurance Rank Leisure Epilepsy Society Lloyds of London Bank of America Level 3 Communications Abbey Life Thistle Hotels Tetrapak Informa Group Marcus Evans Legal and General Nationwide Building Society Eurostar HJ Heinnz Halifax Barclays Global Investors BAE Systems Holmes Place Health Clubs Action Energy and the Carbon Trust British Airways STA Travel Ernst and Young London Borough of Greenwich The Royal Society Cancer Research The Film Council Pfizer Diageo London Chamber of Commerce Metro Newspaper Universal Pictures Nestle London Borough of Lambeth British Gas Age Concern ICI St John's Ambulance
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Assertiveness Skills - Assertiveness and managing conflict - Time Management - Management Training / New Manager - Sales Course / Introduction to Selling - Telesales and Telemarketing - Presentation skills - PowerPoint Presentation Skills - Appraisal skills - Interviewing Skills - Stress Management - Leadership and team building - Coaching for managers - Letter and report writing - Dealing with difficult people - Customer Service and Customer Care -Correcting poor performance and disciplinary procedures - Negotiation skills - Training the trainer - Telephone skills and customer care

- Newsletter Pages -

Presentation tips - Overcoming presentation fear - How to structure a presentation - How to master body language plus a useful presentation checklist - Asking questions in interviews - Structuring a recruitment interview - Good work through praise - Time management tips - Time management skills - Managing your e-mail - Time management and working from home - Time management links - Assertiveness Self Assertion Analysis - Assertiveness links - Self Assertion Analysis - Becoming More Assertive - Constructive criticism and disciplinary procedures - Dealing with difficult people - Dealing with difficult customers on the telephone - Customer Service on the telephone - Telephone skills and Customer Care - Managing your stress - Organisational stress management - Practical appraisal skills - Planning an appraisal and setting objectives - Giving feedback in an appraisal - The power of attitude in selling - Opening the telephone call effectively - PowerPoint presentation tips and techniques - Using visual aids in PowerPoint presentations - How to use transitions in PowerPoint presentations - Negotiating with difficult people - Planning a successful negotiation - Managing meetings - Train the trainer training - Presentation planning form - Handling conflict in appraisals - Project management - Neuro-Linguistic Programming - Management skills - Leadership Skills - Stress Management and Control - Customer Service and Customer Care - Management checklists for Training courses - Planning form for Public Speaking Presentation - Managing your e-mails - Stages of Competence in Training - Time Management and Technology - Training Stories and Anecdotes -

- NEW Newsletter Pages -

Stress Quiz: How Stressed are you? - Recognising and Combating stress - Managing Stress - Relaxation techniques for managing stress - Relaxation using simple and personal mantras - Stress and the Credit crunch - Using Humour in Presentations - Attention gaining tips for Public Speakers - How to make the best of closing your presentation - Making Powerful Presentations - Using Visual Aids in Presenting - The importance of FlipCharts in Presentations - Improving your presenting style - Vocal and Diet tips for presenters - Rate you Presentation effectiveness - Dealing with Difficult Audiences - Overcoming Presentation Anxiety - More Presentation Anxiety tips - Dealing with Difficult people at work - Tips for Dealing with difficult people - Dealing with Difficult People-the arrogant person - Dealing with Difficult People-the aggressive person - Customer Service during Christmas - Time and Stress Management - Successful Telesales - What type of leader are you? - Vocal Elements of Communication in Leadership - Managing Pressure - Handling Very Difficult Customers - Opening Negotiations Effectively - Tips and Techniques for Sales Presentations - Rules of Assertiveness - Product Demonstration Skills - Personality and Stress - Handling Objections - Methods of Overcoming Resistance - Effective Communication in Negotiations - Your Response to Stress - Dealing with conflict and aggression - Co-Presenting Tips and Techniques - Controlling the Call - Contact Strategy - Becoming Assertive in Negotiations - Situation Leadership for Coaches - What is your managerial style? - Giving Praise - How great can you delegate 1 - How great can you delegate 2 - Management superstars - Delivering effective course content - Dealing with complaints - Practical guide to punctuation - The sequence of a report - Top tips for writing effective emails - Aims and Objectives for the New Manager - Question Techniques in Group Training - Its not What you say, but How you say it! - How to overcome and channel fear - Why is project management important - Project definition and proposal - Estimating time accurately - 10 step guide for Project Planning - Project Progress Meetings - Assess your problem employee - Disciplinary Procedures Guide - Disciplinary Rules