Assertiveness Skills training courses - UK: £295 per person - open course, Free Newsletter, Podcast, training materials

Assertiveness courses and conflict management workshops - one day course Total Success A different type of training For more information: email us: tsuccess@dircon.co.uk call us on (+44) 020 8269 1177 or fax us on (+44) 020 8305 0555 Join us on facebook Follow us on twitter We guarantee to run all of our open course dates. Book with confidence here: BOOKING A COURSE Thank you for visiting Total Success Training We run one-day Assertiveness training courses twice a month in the UK. Click on the link to view dates and prices of our courses. We also run in-house courses that can be specially developed to cover all aspects of work related assertiveness topics. Special offer for this month only - all open courses - £295 per person + VAT - click HERE for the dates and details We have a brand new website at www.totalsuccess.co.uk which contains full course information plus: Special offers A chance to win a Free Training Course Free training resources including our new Bite-size training packs Be included in our free draw for tickets to Chelsea Flower Show and Royal Opera House What will you gain from Assertiveness training? Assertion means standing up for what you want and stating your needs clearly and calmly. It means expressing your opposition and because that sometimes leads to confrontation it takes courage. Assertiveness is a learned behaviour and some find it harder than others because of their natural easy-going style, therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to put forward your point of view, solve the problem and get the best result. Assertion should not be synonymous with aggression because aggressive people adopt a ‘I win - you lose’ mentality to achieve their objectives. Click on any of the bullets below to see how our one-day Assertiveness Skills courses will provide delegates with valuable tips, techniques and insights including the following: ● managing difficult people ● assertive behaviour ● improving self confidence ● improving assertiveness ● dealing with aggressive people ● managing conflict ● being firm with members of staff ● dealing with bullying at work This course will allow delegates to develop the self-confidence so that their opinions will no longer go un-noticed in the workplace. Assertiveness training courses will provide delegates with effective tactics to build courage and challenge workplace bullies and handle harassment. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the training. Assertiveness does not come naturally to all because we have all learned passive behaviours to stave off confrontational situations. However these behaviours can be unlearned and assertive behaviour used to produce results that benefit both parties. Assertiveness training can help delegates to increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors. Assertiveness skills, Dealing With Difficult People, Stress Management and Time Management are some of the courses trained by Total Success Training in London and throughout the UK. We have over 18 years experience training people on strategies to improve productivity and enhance self development.
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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS EXECUTIVE COACHING One-to-one leadership and management coaching Appraisal skills (one day) - updated to include new legislation Assertiveness Skills (one day) Assertiveness and managing conflict (one day) Coaching for managers (one day) Customer Service and Customer Care (one day) Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation inc The Equality Act 2010 Dealing with difficult people (one day) Interviewing skills (one day) - updated to cover current legislation inc The Equality Act 2010 Introduction to selling (one day) Leadership and team building (one day) Letter and report writing (one day) - updates include writing e-mails Mediation Skills (one day) Negotiation skills (one day) Presentation skills (one day) Presentation skills (two days) PowerPoint Presentation skills (one day) Advanced Presentation skills (one day) Project planning for non-project managers (one day) Stress Management (one day) Telesales and Telemarketing (one day) Telephone skills and customer care (one day) Time Management (one day) Time management working with Microsoft Outlook (one day) Time management working with Microsoft Outlook 2007 (one day) Management Training / New Manager (two days) Training the trainer (one day) We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles Presentation tips Overcoming presentation fear How to structure a presentation Interviewing Skills Good work through praise Time management tips Time management skills Managing your e-mail Time management and working from home Assertiveness Self Assertion Analysis Self Assertion Analysis Becoming More Assertive Dealing with difficult people Customer Service on the telephone Telephone skills and Customer Care Managing your stress Organisational stress management Practical appraisal skills Planning an appraisal and setting objectives Giving feedback in an appraisal The power of attitude in selling Opening the call effectively PowerPoint presentation tips and techniques Using visual aids in PowerPoint presentations How to use transitions in PowerPoint presentations		WHO WILL BENEFIT FROM THE COURSE? Our assertiveness and conflict training seminars enable delegates to understand the processes which will make them more effective and increase their confidence and sense of achievement. Anyone who needs to master the principles and practices of effective, assertive communication. Senior/junior managers, directors, administrative, service and technical staff have found the following benefits from attending our course: Greater understanding of effective communication Preventing and pre-empting situations that cause conflict Increased confidence handling difficult behaviour in others Analysis of their conflict resolution profile Using mediation techniques to resolve conflict situations Increased productivity through more effective communication Increased confidence handling difficult behaviour in others Reduced interruptions at work Found more time for creative and development opportunities Managed time more effectively and enjoyed greater self-esteem Improved decision making and reduction in procrastination Able to manage colleagues and friends effectively Enjoyed a more balanced lifestyle Increased work effectiveness and productivity Felt more in control of their daily activities Reduced stress levels The Training Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for positive assertion. We may use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process. Learn to recognise assertive behaviour and its positive results in the workplace Developing assertive body language Developing an assertive vocal image Understanding and asserting your rights Challenging and changing negative and destructive internal dialogue Reacting to and managing aggressive and passive behaviours in others Taking the first steps to becoming assertive How to say "no" with confidence and without feeling guilty Standing up for yourself and stating your point of view confidently Understanding the link between stress and assertiveness Handling conflict and aggressive behaviour Negotiating assertively with colleagues ASSERTIVENESS AND CONFLICT COURSE AGENDA Morning - 9.30-13.00 Introduction/course aims and objectives Recognising assertive, aggressive and passive behaviors Developing assertive body language Questionnaire-Assertiveness style analysis Recognising classic profiles of difficult people Handling aggressive behaviours in others Afternoon - 2.00-5.30 Understanding the causes of conflict Preparing for conflict situations Handling conflict assertively Mediation skills and conflict resolution Role-play and critique Action plans Course paperwork Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for successful appraisals. We use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process. Why choose Total Success for your training? our lead trainers have over 18 years experience in training a maximum of 8 delegates means more time spent on individual needs we guarantee to run the course and will never cancel at the last moment free subscription to our monthly training newsletter All open courses are trained in Central London at the St Giles Hotel. Each delegate receives a comprehensive training workbook that doubles as an open course manual. Courses run from 9.30-5.30 with lunch and refreshments provided. IN-COMPANY COURSES Total Success have developed a series of in-house training modules. These are designed so that an organisation can pick the training which is more applicable to its own needs and budget. Please call us to discuss your specific requirements Further Links and Information We believe the web is a fantastic place for marketing and promotion but we believe that there should be access to free information which is in abundance on many sites. Total Success have searched the web for free information on assertiveness and you can find these on our assertiveness links page. If you know of other sites which contain relevant information or to inform me that a particular site does no longer exist (many sites come and go at a fast rate on the web), please e-mail us. The criteria for inclusion is a site which has a lot of free information on assertiveness skills and not companies promoting courses or products. If you require information on our other courses, please click on the following links: Click here for assertiveness links Click here for information on Assertiveness Self Assertion Analysis Click here for answers to Self Assertion Analysis Click here for tips on Becoming More Assertive Click here for tips on time management, delegation and people management Time Management Dealing With Difficult People Stress Management Leadership and Team Building Back to Top					OUR PREVIOUS CLIENTS INCLUDE: Rothschild Thames Valley Police National Air Traffic Control Tesco Luton Borough Council Legal Services Commission Remploy Physiological Society British Retail Consortium University of East London Amnesty International Hyde Housing Carbon Trust Glaxo Smith Kline Game Conservancy Trust Serco Docklands Light Railway Suffolk County Council Thale Translink Tennyson Group Goldman Sachs Merseyside Police Mencap Renaissance Hotels Berners Hotel South East Essex College Johnson and Johnson Ernst and Young Toshiba London Borough of Greenwich Direct Line Insurance Rank Leisure Epilepsy Society Lloyds of London Bank of America Level 3 Communications Abbey Life Thistle Hotels Tetrapak Informa Group Marcus Evans Legal and General Nationwide Building Society Eurostar HJ Heinnz Halifax Barclays Global Investors BAE Systems Holmes Place Health Clubs Action Energy and the Carbon Trust British Airways STA Travel Ernst and Young London Borough of Greenwich The Royal Society Cancer Research The Film Council Pfizer Diageo London Chamber of Commerce Metro Newspaper Universal Pictures Nestle London Borough of Lambeth British Gas Age Concern ICI St John's Ambulance
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Assertiveness courses and conflict management workshops - one day course

What will you gain from Assertiveness training?